Malaysia Airlines, which had been struggling financially before the MH370 disappearance, now faces the even tougher task of dealing with the second loss of a plane in four months after MH17 was apparently shot down over Ukraine.
Penny Spencer, the managing director of corporate travel agency Spencer Travel, said customers had been ringing on Friday to cancel bookings with the Malaysian carrier.
''We probably had six or seven phone calls to cancel tickets already issued,'' she said. ''I think [Malaysia Airlines] are in for a difficult time.''
