Thursday, December 19, 2013

CATHAY PACIFIC Opened New Global Contact Center

  We’ve just opened our new Global Contact Centre at Cathay City! The GCC team will be handling customers’ ticketing matters as well as after-sales and special assistance services in English and Chinese, 24/7. They will also assist and facilitate passengers’ online booking experience.  Through the centre we hope to deliver a signature CX experience whenever our direct passengers interact with us. 

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Qantas Faces Nationwide Flight Disruptions as Engineers and Technical Workers Go on Strike

Qantas passengers should brace for significant flight disruptions in the coming days, as engineers and technical workers at the airline have...